Legal

Refund & cancellation policy

Last updated: 22 October 2026

Monthly plans

You can cancel a monthly plan at any time. The plan stays active until the end of the current paid month, and no further renewals are charged. We do not refund the current month’s fee when you cancel, because the service remains available to you for the whole of that period.

Upfront terms (6 and 12 months)

Upfront terms include free months (one month free on the 6-month term, two on the 12-month term). If you cancel an upfront term early by choice, access continues until the end of the paid term and the amount paid is not refunded, except where a refund is required by law.

If we fail to provide the service

If Metiq is unable to provide the service for a sustained period — an outage or failure on our side, not a third-party platform issue outside our control — you may end the term early and we will refund the unused portion of your upfront payment, calculated pro-rata over the remaining full months of the term, including the corresponding GST. For monthly plans in the same situation, the current month’s fee is refunded in full if the service was unavailable for the majority of that month.

How to cancel or request a refund

Email support@metiq.in from your firm’s registered email address, naming the plan and the reason. Approved refunds are made to the original payment method; how long they take to appear depends on your bank and payment provider. GST charged on a refunded amount is adjusted as the law requires.

Trials

The trial plan is free. Nothing is charged, so nothing is refundable, and a lapsed trial simply makes the workspace read-only until a plan is chosen.

Questions

If anything about a charge looks wrong, write to us first — billing mistakes on our side are corrected in full. support@metiq.in · contact page · pricing.